If you are experiencing problems with our website or with your order, please contact our Customer Service Monday - Friday from 8:30am - 4:00pm PST. Click here for our contact information.

SHIPPING PROCEDURES:

All Retail orders are processed in the order in which they are received and are shipped within 1-2 business days. As delivery times vary with location, please allow 14 business days for receipt of your order. 
Please note that weekends, holidays and Fridays after business hours do not count as business days.
 

Wholesale orders are processed through our Main Distribution Centre. or your local distributor.

SHIPPING CHARGES:

For Retail orders, shipping cost will depend on weight of package, and a surcharge applies.

Orders are shipped by the most economical method through the Canadian postal service. If you prefer your orders priority or express shipped please advise us and we will charge accordingly.

SALES TAX:
Sales tax will be added to all orders as applicable.

PAYMENT:
We accept Visa, Mastercard, and American Express as payment for orders.
For COD orders, there will be an additional shipping charge of $6.50 added to your invoice.

SECURITY/PRIVACY ISSUES

We take precautions to protect your information. When you submit sensitive information via the web site, your information is protected both online and off-line

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via E-mail or other direct contact from you. We will not sell this information to anyone.

Unless you ask us not to, we may contact you via E-mail in the future to tell you about specials, new products, services, or changes.

We will use your information solely to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. You may opt out of any contact from us at any time by sending us an E-mail to info@spaexpertise.com.